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Refund Policy

OUR RETURNS POLICY

There is no Refund or Exchange on any dresses. We can exchange the Dress only if it's damaged or incomplete.

For Damaged or incomplete Dresses we will give shipping label to send it back for exchange.

We shall be under no liability in respect of any defect arising from wilful damage, wear and tear due to negligence, abnormal usage conditions, failure to follow our instruction (whether oral or in writing), misuse or alteration or repair of the ordered goods without approval.

RETURNS ADDRESS

Libaas Direct

124 Amberton Road, Gipton

Leeds

LS8 3TG

FAULTY OR INCORRECT GOODS?

For goods received that are not as ordered or are faulty, please email us at contact@libaasdirect.com stating the order number and nature of the problem. We will be in touch with you within 48 hours and explain the returns procedure. Please note that we must be notified of damaged/faulty goods within 1-2 days. We cannot be held liable for any claims of damaged items after this period.

We take care to ensure that all our goods are in perfect condition. Please bear in mind that the Goods will not be regarded as faulty where they are damaged through inappropriate usage by the buyer.

For more information on delivery or returns, please email us at contact@libaasdirect.com

FAILED DELIVERIES

If our courier cannot deliver your order, the parcel will be returned to us. You will have up to three weeks (from the date we receive the returned parcel) to contact us and arrange for the order to be re-delivered. If you do not contact us within the specified time, we will refund you for the goods. If you still wish to receive these goods after the 3 week period is over, you will need to place a new order again and at the price listed on the website. Unfortunately, any discounts that were valid at the time of your purchase and that are no longer running cannot be re-applied to your order.